About Us
Corporate documents
In this section:
Service Charter
The OPSSC Service Charter sets out our commitment to deliver the highest possible standard of service to all Western Australians. The brochure version of the Service Charter is available from the link below.
Our commitment to you
- we will answer telephone calls promptly.
- we will respond to telephone messages within one working day.
- when visiting our office, you will be attended to at reception within five minutes.
- We will acknowledge feedback phone calls, emails, faxes and letters within 48 hours.
- We will respond to written or electronic correspondence within 10 working days. This may be an initial response.
- We will project a positive attitude and focus on solutions.
- We welcome feedback and will address issues promptly. We will keep you informed throughout the process.
- We will use your feedback to drive business improvement.
- We will treat your feedback in an open and accountable manner and use it as an opportunity to learn and improve our service delivery.
- All new staff will learn about how best to serve you.
- We will regularly review information on our website so it is as up to date as possible.
What you can expect from us
Our agency will:
- meet all legislative and regulatory requirements; and
- strive towards continuous improvement in all of our business.
Our people will:
- maintain confidentiality consistent with our legislation;
- provide quality advice and support which is accurate and timely;
- be clear about our role and how we can assist you;
- provide continuity in our support to you;
- follow through on commitments we make; and
- value and encourage your feedback.
Our information and services will be:
- easy to access;
- accurate, consistent and within our authority;
- relevant and practical;
- fair and impartial;
- completed within an identified timeframe; and
- delivered/provided in a sensitive and considerate manner.
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Page last updated: July 09 2009