Office of the Public Sector Standards Commissioner

Good Governance

Nine Governance Principles

Principle 4: Operations

The organisation plans its operations to achieve its goals.

Operational planning is a key instrument to ensure accountability of an organisation and the effective and efficient management and use of resources. As such, it touches upon numerous aspects of governance and is a key operational tool to increase compliance.

Standards (what is required?):

4.1

Policies enable operations to deliver against the organisation's key strategic goals and outcomes.

Mandatory requirements | Guidelines | Good practice examples

Operations (how do you achieve it?):

4.2

The organisation's operational plans and programmes of work support the organisation's key strategic goals and outcomes and are regularly adjusted to changes in strategic and environmental imperatives.

Mandatory requirements | Guidelines | Good practice examples

4.3

Infrastructure is in place to enable the organisation to implement its operational plans.

Mandatory requirements | Guidelines | Good practice examples

4.4

A proper and adequate record is maintained of the performance of the organisation’s operations as aligned with its key strategic goals and outcomes.

Mandatory requirements | Guidelines | Good practice examples

Monitoring (how do you know you are meeting the standards?):

4.5

Business process and outcome specific key performance indicators track the organisation's performance against its strategic and operational plans.

Mandatory requirements | Guidelines | Good practice examples

4.6

Performance evaluation and audits are conducted.

Mandatory requirements | Guidelines | Good practice examples

Reporting (how do you let the right people know?):

 

The organisation's annual report identifies compliance levels against the relevant standards.

Annual compliance reporting addresses compliance with WA's requirements for good governance.

All material matters are reported to the relevant oversight bodies.

Mandatory requirements | Guidelines | Good practice examples

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Key resources


Disclaimer

OPSSC is providing the Good Governance Guide and the related Maturity Model free of charge to the WA public sector and the wider community. OPSSC, on behalf of the State of Western Australia, retains all intellectual property rights. OPSSC must be properly acknowledged whenever reference is made to the Good Governance Guide, the Maturity Model, other products of the Good Governance Guide or parts thereof. None of these products or parts thereof may be used for the purpose of generating profit for yourself, your organization or a third party.

Page last updated: August 17 2009