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Telephone screening This selection tool generally uses predefined structured questions which have been designed to solicit information about particular tasks and capabilities that have been identified for the position. As a rule, all applicants should be advised in the job advertisement that their telephone style and manner will be assessed in this way. Use of the telephone as an initial contact to lodge expressions of interest for positions can also be an effective way to encourage applications for hard-to-fill positions. Telephone screens are most useful for screening large numbers of applicants for a position. Selection panels should ensure that telephone screening is appropriate for particular groupsm, such as Indigenous and culturally diverse applicants.
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